Penn Systems Group Monitoring Services

Electronic network monitoring is a key component within the scope of our Managed IT Services Program, enabling us to deliver world class IT Services to our customers. From our centralized Network Operations Center (NOC), we are able to see potential problems and take corrective action before they affect your business.

The Penn Systems Group monitoring services features the following benefits:

Quick Response

  • Penn Systems Group monitors the issues that affect your network – such as Windows server alerts, Network Intrusions, and failed Backups — and will respond before they become critical
  • Automatic alert dispatch to your IT service provider guarantees a quick response to problems at your site

Security Monitoring

  • Alerts your IT service provider to attempted network access by unauthorized users
  • Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing that monopolize business resources and increase network vulnerability
  • Extensive security reporting gives you a bird's-eye view of your entire network's security
  • Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities

Graphical Performance Reporting

  • Scheduled executive reports are automatically generated and sent directly to your e-mail
  • Easy-to-understand graphical reports with "un/acceptable threshold" lines
  • Makes capacity management and upgrade planning simple

Remote Management and Communication

  • Penn Systems Group can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
  • If an issue arises that requires on-site assistance, our prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue quickly and efficiently
  • Network services monitoring and alerting (POP3, HTTP, FTP and others)
  • Very low bandwidth requirements will not slow down your network response time; identifies the issues affecting your network, and responding before they become critical – such as a server running low on memory

Detailed Site Level Inventory

  • Up-to-date hardware, software and patch information - automatically collected and 100% accurate – can be used for insurance claims in case of flood, fire or theft

Key Benefits

  • Significant reduction in downtime
  • Improved network and hardware performance
  • Fewer 'growing pains' via network capacity management
  • Lower costs and increased efficiency via resource reallocation
  • Protection against security breaches
  • Visits from your IT service provider are more productive and less intrusive
  • Increased employee productivity by automating routine administrative functions