pennmsp

"Your Network. Our Responsibility."

Monitoring Services

Electronic network monitoring is a key component within the scope of our Managed IT Services Program, enabling us to deliver world class IT Services to our customers.

From our centralized Network Operations Center (NOC), we are able to see potential problems and take corrective action before they affect your business.

The Penn Systems Group monitoring services features the following benefits:

Quick Response

  • We monitor issues that affect your network

      • Windows server alerts
      • Network Intrusions
      • Backup Status
      • Hardware Failure
  • We automate alerts and dispatch to your technician to guarantee quick response to problems at your site.

Security Monitoring

  • We alert you IT to attempted network access by unauthorized users
  • We control software content that allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing that monopolize business resources and increase network vulnerability
  • We provide extensive security reporting gives you a bird's-eye view of your entire network's security
  • We implement patching, ensuring your operating systems are up to date and not exposed to vulnerabilities

Graphical Performance Reporting

  • We send scheduled executive reports automatically sent directly to your e-mail
  • We use easy-to-understand graphical reports with "un/acceptable threshold" lines
  • We make capacity management and upgrade planning simple

Remote Management and Communication

  • We can minimize disruptions to the work environment by remotely resolving issues.
  • If an issue arises that requires on-site assistance, our prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue quickly and efficiently
  • We employ a system with very low bandwidth requirements. It will not slow down your network.
  • Our system can identify issues affecting your network speed, utilizing bandwidth monitoring technology

Detailed Site Level Inventory

  • We can assess your entire network inventory and automatically collect 100% accurate inventories used for insurance claims in case of flood, fire or theft

    • Hardware Inventory
    • Software Inventory
    • Patch status
    • Version Information

Key Benefits

  • Significant reduction in downtime
  • Improved network and hardware performance
  • Fewer 'growing pains' via network capacity management
  • Lower costs and increased efficiency via resource reallocation
  • Protection against security breaches
  • Visits from your IT service provider are more productive and less intrusive
  • Increased employee productivity by automating routine administrative functions